Critique of Citizen's Charters in India: Top-Down Design & Non-Binding Status

The Citizens' charter has been a landmark initiative in ensuring citizen-centric administration. But it is yet to reach its full potential. Identify the factors hindering the realisation of its promise and suggest measures to overcome them.

Citizens’ Charter is an ideal instrument of organizational transparency and accountability, but. it has its own limitations. Identify the limitations and suggest measures for greater effectiveness or the Citizens Charter.

‘A national Lokpal, however strong it may be, cannot resolve the problems of immorality in public affairs’. Discuss. Though Citizen’s charters have been formulated by many public