'Human Touch' Deficits: Automation vs. Empathy in Administration

e-governance projects have a built-in bias towards technology E-Governance(User and back-end integration than user-centric designs. Examine.

e-governance is not just about the routine application of digital technology in service delivery process. It is as much about multifarious interactions for ensuring transparency and (Interactive Service accountability. In this context evaluate the role of the 'Interactive Service Model' of e-governance.

E-Governance is not only about utilization of the power of new technology, but also much about critical importance of the ‘use value’ of information Explain.